Shipping and returns

Shipping

We ship to the U.S., Canada and most other countries.

• United States: free.
• Canada: $20.
• Everywhere else: the real postage cost for your parcel, quoted in your bag when you choose your country, before you pay.

Orders outside the U.S. may be charged import duties or taxes by your country when they arrive. These aren't included in our price.

Orders leave us within 2 working days, except on national holidays such as Christmas. You'll get an email receipt as soon as you order. [[TODO: tracking — do customers get a tracking email, and from which service?]]

Returns and exchanges

You can return unworn, unwashed items with all tags, labels and the hygiene sticker within 30 days of delivery. For hygiene reasons, we can't accept swimwear that has been worn or had the hygiene sticker removed.

To start a return or exchange, email [[TODO: contact email]]">[[TODO: contact email]] with your order number. [[TODO: who pays return shipping, and where returns are sent]]

Refunds go back to the original payment method once we receive the item. [[TODO: refund timing]]